Rental Policies

A rental request does not guarantee availability. Equipment is reserved only after Sen Party Rentals confirms the booking.

• Customers must provide the correct event date, full address, start time and end time.
• Customers must identify the exact rental equipment and requested quantities.
• The setup surface must be disclosed before booking, including grass, concrete, asphalt or indoor flooring.
• Any stairs, hills, gates, elevators, long walking distances or restricted vehicle access must be reported.
• Equipment is subject to availability until the reservation is confirmed.
• Changes to the rental order must be approved in advance.

Payment terms will be stated on the customer’s quote, invoice or booking confirmation.

• Accepted payment methods may include cash, Zelle, check or another approved method.
• Full payment may be required before setup or immediately after setup is completed.
• Returned checks, failed transfers or reversed payments may result in additional fees.
• Equipment will not be released without an approved payment arrangement.
• Additional charges may apply for extra equipment, difficult access, extended use or unauthorized changes.

Delivery times are scheduled around the full route for that day. Customers should keep the setup area available before the event begins.

• An adult must be present or reachable when the delivery team arrives.
• The setup area must be clear of vehicles, furniture, toys, pet waste, branches and debris.
• Delivery vehicles must have reasonable access to the setup location.
• Sen Party Rentals determines the safest and most appropriate equipment placement.
• Equipment may not be moved after setup without written or direct approval.
• Delivery charges depend on location, equipment size, order size and setup access.

The customer is responsible for providing a safe and suitable setup area.

• The area must be level and large enough for the selected equipment.
• The customer must identify underground utilities, irrigation systems, septic systems and other hazards.
• Overhead power lines, branches and other obstructions must not interfere with the equipment.
• Grass setups may require stakes driven into the ground.
• Concrete or asphalt setups may require approved sandbags or another anchoring method.
• Indoor setups must have sufficient floor space, ceiling height and doorway clearance.
• Sen Party Rentals may refuse setup when the location is unsafe or unsuitable.

Weather conditions can change quickly. Customer and guest safety must always come first.

• Inflatables must not be used during thunderstorms, lightning, heavy rain or unsafe wind.
• Equipment must be evacuated immediately when unsafe weather begins.
• Blowers and electrical equipment must remain dry.
• Sen Party Rentals may delay, cancel, relocate or remove equipment for safety.
• Weather-related credits or refunds, when applicable, are determined by the confirmed agreement.
• Once equipment has been delivered and set up, weather-related refunds may be limited or unavailable.

Customers should notify Sen Party Rentals as soon as possible when an event changes.

• Cancellation terms depend on the notice provided and whether delivery preparation has started.
• Deposits or reservation payments may be nonrefundable.
• Approved credits may be applied toward a future available date.
• Date changes are subject to equipment availability.
• Last-minute cancellations may result in partial or full rental charges.
• Sen Party Rentals may cancel a rental because of unsafe weather, unsafe access, prohibited conditions or nonpayment.

A responsible adult must supervise rental equipment and participants at all times.

• Children must never use an inflatable without active adult supervision.
• Users should be grouped by similar age, size and ability whenever possible.
• Shoes, glasses, jewelry, sharp objects, food, drinks and gum must be removed.
• Flips, wrestling, climbing walls, rough play and unsafe behavior are prohibited.
• Participants must follow posted capacity, height, weight and age restrictions.
• Anyone who is injured, sick or unable to use the equipment safely should not participate.
• Pets must be kept away from rental equipment, stakes, cords, blowers and water hoses.

Rental equipment may only be used for its intended purpose.

• Equipment may not be moved, altered, disconnected or relocated after setup.
• Blowers must remain connected and operating while inflatables are in use.
• Water may only be used on equipment specifically approved for wet operation.
• Silly string, confetti, paint, markers, tape and adhesive decorations are prohibited.
• Food, beverages and smoking are not permitted inside inflatables.
• Generators and concession machines must be operated according to provided instructions.
• Customers must immediately report equipment problems or unsafe conditions.

The customer is responsible for protecting rental equipment while it is at the event location.

• Damage caused by misuse, negligence, unauthorized movement or prohibited items may be charged to the customer.
• Repair or replacement charges may apply to damaged or missing equipment.
• Excessive dirt, mud, food, paint, gum, glitter, confetti or other contamination may result in a cleaning fee.
• Equipment must be protected from pets, sprinklers, fire, smoke and landscaping equipment.
• Theft, vandalism or disappearance must be reported immediately.
• The customer may be responsible for equipment until it is picked up by Sen Party Rentals.

Pickup times may vary based on the delivery route, weather and other scheduled events.

• Equipment must remain accessible until the pickup team arrives.
• Gates should remain unlocked or an adult should be available to provide access.
• Customers must remove personal property, decorations, food and trash before pickup.
• Equipment must not be folded, moved or disconnected unless instructed.
• Overnight rentals require prior approval.
• Overnight equipment must remain protected from unauthorized use, theft and weather.
• Additional charges may apply for delayed access or unauthorized extended use.

Customers renting equipment at parks, schools, churches or public facilities must confirm all location requirements.

• The customer is responsible for reservations, permits and facility approval.
• The facility must allow inflatable or party rental equipment.
• The customer must confirm whether stakes are permitted in the ground.
• A generator may be required when electrical power is unavailable.
• The customer must provide accurate access, parking and setup instructions.
• Strict delivery or pickup windows must be communicated before booking.
• Park or facility fees are the customer’s responsibility.

Contact Sen Party Rentals when you have questions about equipment, delivery, weather, setup surfaces or rental requirements.