Strong Wind
Inflatables must not operate during strong or gusty winds that could affect stability.
Plan with confidence
Cancellation and Weather Policy
Review how cancellations, rescheduling, rain, wind and severe weather may affect your rental.
Safety comes first
Unsafe Weather May Require Cancellation
Sen Party Rentals may delay, modify, reschedule or cancel a rental when weather or site conditions create a safety risk.
Final decisions may depend on actual conditions at the event location, not only the forecast.
Weather conditions
When Rentals Must Stop
Inflatables and outdoor rental equipment should not be used when conditions become unsafe.
Lightning
Equipment use must stop immediately when thunder or lightning is present.
Heavy Rain
Heavy rain, flooding and poor visibility can make rental equipment unsafe.
Snow and Ice
Snow, ice and frozen ground may prevent safe delivery, anchoring or operation.
Extreme Heat
Inflatable surfaces may become dangerously hot during extreme temperatures and direct sunlight.
Unsafe Site Conditions
Mud, standing water, soft ground or inaccessible property may prevent setup.
Rain policy
What Happens if Rain Is Forecast?
A chance of rain does not always mean your rental will automatically be canceled. Forecasts can change, and light rain may not affect every rental in the same way.
We may review the forecast, wind, storm timing, setup surface and event location before making a final decision.
- Light rain may not require cancellation.
- Heavy rain may prevent safe operation.
- Thunder or lightning requires immediate shutdown.
- Standing water may prevent setup or pickup.
- Wet equipment must not be used when unsafe.
Wind safety
Wind May Require Immediate Shutdown
Inflatables can become dangerous when wind or wind gusts exceed safe operating conditions. Even properly anchored equipment may not be used during unsafe wind.
- Follow all instructions provided at setup.
- Watch for sudden gusts and changing conditions.
- Remove all participants when wind increases.
- Do not continue use because the event is still active.
- Contact Sen Party Rentals when guidance is needed.
Customer-requested cancellations
Canceling Your Reservation
Contact us as soon as possible when your plans change.
Advance Cancellation
Cancellations submitted before the delivery date may be eligible for rescheduling or rental credit, depending on the booking agreement.
Late Cancellation
Late cancellations may result in the loss of deposits, payments or delivery charges.
After Dispatch
Delivery and labor charges may remain payable after our vehicle or crew has been dispatched.
No Access or No Show
Payments may be forfeited when delivery cannot be completed because no one is available or the property cannot be accessed.
Moving your event
Rescheduling Your Rental
Rescheduling may be available when the new date is requested in advance and the rental equipment is available.
- The new date is subject to availability.
- Rental prices may change for the new date.
- Delivery fees may change for a new location.
- Credits may have an expiration date.
- Credits may apply only to the original customer.
- Holiday and peak-season restrictions may apply.
Request a New Date
Contact us with your original event date and the new date you are considering.
Contact Us
Payments and credits
Deposits, Balances and Refunds
Deposits
A deposit may be required to reserve equipment. Deposits may become nonrefundable after the reservation is confirmed.
Remaining Balance
The remaining balance must be paid according to the rental confirmation or written agreement.
Refunds
Refund eligibility depends on timing, the cancellation reason, completed work and the terms of the confirmed reservation.
Rental Credit
In some cases, approved payments may be transferred to a future available rental date.
Your booking confirmation, invoice or rental agreement may contain specific terms that apply to your reservation. Those written terms control when they differ from this general policy page.
When We May Cancel
- Unsafe weather conditions.
- Dangerous wind or lightning.
- Flooding or unstable ground.
- Unsafe access or setup location.
- Equipment damage or unexpected mechanical problems.
- Conditions that violate safety requirements.
Sen Party Rentals decisions
Safety Decisions Are Final
Sen Party Rentals may refuse or stop a setup when our team determines that delivery, installation or equipment use would be unsafe.
We will make reasonable efforts to offer an available replacement, rescheduled date, rental credit or another appropriate resolution.
The available option will depend on timing, equipment availability and the circumstances surrounding the cancellation.
Event-day responsibilities
Before Our Delivery Team Arrives
Check Your Messages
Review calls, texts and emails for delivery or weather updates.
Inspect the Setup Area
Make sure the ground is clear, accessible and free from standing water.
Have an Adult Present
A responsible adult should be available to approve the final setup location.
Contact Us Early
Tell us immediately when weather or event plans have changed.
During the rental
Stop Use When Conditions Become Unsafe
The customer or supervising adult is responsible for watching weather conditions during the event.
Do not wait for Sen Party Rentals to contact you before removing participants during immediate danger.
Remove participants calmly.
Prevent anyone from reentering.
Contact us for instructions.
Follow all safety guidance.
Common questions
Cancellation and Weather FAQ
Light rain does not always require cancellation.
Heavy rain, flooding, lightning or unsafe ground
may require the rental to be delayed or canceled.
Refund eligibility depends on the timing,
work already completed and your confirmed
booking terms. A reschedule or rental credit
may be offered in some situations.
Rescheduling may be available when requested
in advance and the equipment is available
on the new date.
Sen Party Rentals may make the final delivery
and setup decision. During the event,
the supervising adult must stop use immediately
when conditions become dangerous.
The supervising adult must continue monitoring
conditions and stop use during wind,
lightning, heavy rain or other unsafe weather.
Payment treatment depends on when you cancel,
whether delivery work has begun
and the terms of your confirmed reservation.
Delivery may be canceled when the property
cannot be accessed or no responsible adult
is available to approve the setup.
Payments are generally not refundable
after delivery and setup have been completed,
except when otherwise approved in writing.
Helpful information
Review Before Your Event
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